We sat down with Eureka’s newly appointed General Manager, Mark Healy, to discuss his new role, and what he sees for Eureka moving forward.
Could you give us a bit of background on your history with Eureka?
“I’ve worked at Eureka now for over 9 years, and it’s been a great experience for me so far. Having worked in implementation and training previously, I’ve been involved in multiple large-scale implementations with our customers, which is very hands-on, and something that helped me understand the needs of our customer base.”
With your new role, what key areas will you be responsible for?
“Primarily the day-to-day running of the business. I aim to ensure that the business is always doing what is best for our customers and providing them with the service levels that they need.”
“I am certainly looking forward to meeting more of our customers moving forward and understanding in greater detail what their requirements are from Eureka.”
Going forward, what are you most looking forward to?
“We have a really great team here, everything is done in-house in Wexford, and the collaboration and ideas potential that’s shared across our team is especially exciting.”
“As I’ve already mentioned, speaking with our customers and learning more about how they use Eureka, and what they most require from us will be especially valuable. This kind of customer interaction will really help us to map out new product innovation ideas, and where to prioritise our product development, both for the best of the customer and for the business growth at Eureka.”
You’ve worked at Eureka for a number of years now, what would you say is the most impressive and valuable aspect across the range of systems on offer to hauliers?
“I’d say that the level of information operators get from the system, is a real benefit. This greater level of visibility helps operators to see every level of their transport work, backed up by key metrics and insights, supported through our vast levels of software integrations.”
“Not only this but the system’s easy to use. You don’t need to be a ‘Tech Wizz’ to use it. And that’s what the industry wants, right? Something simple to use, yet gives users exactly want they want – visibility and control over their operations.”
“But it’s not just the software that our customers benefit from. We’ve been working with Irish operators for over 20 years, so the knowledge we have is fundamental to the service we provide. We understand the haulage industry, and how important it is to all of our lives, therefore we know that we have to provide them with the best software, and best service as we can, to keep them running as effectively as possible.”
Having spoken to the customer base, what qualities do you most admire from those who work within the transport sector?
“The last few years, in particular, have been especially challenging for haulage, as we all know. But wheels never stop turning. The resilience I’ve seen from operators across Ireland is just so remarkable, you know, without them, we’d be in a seriously horrific place. I think we are all just really grateful for all they do for us.”
In these particularly tough times, in your opinion how does the Eureka TMS and accompanying software solution help haulage operators to overcome industry challenges?
“One thing I’ve already mentioned is gaining real-time operational insights from Eureka’s TMS, MoveIT, which helps operators to make business data-driven decisions. This level of information can really help operators know what’s working, and what’s not. They can see where their best revenue streams are, so that they can prioritise which areas are most economically beneficial to them.”
“Of course, customer retention is so important. Through Eureka’s transport management systems, they keep their customers informed, and with a growing demand for real-time updates Eureka really helps to give our customer’s customers what they need, and when they need it.”
What does the future hold for Eureka?
“This is probably the strongest position we have ever been in as a company. We have a fantastic customer base, which is one that we are confident in growing further.”
“Since becoming part of the Mandata Group, we’ve had the full support of the senior leadership team. We are autonomous in our business decisions – we know the Irish market and road haulage operators best, so we will continue to run operations here with our customers’ best interests at heart.”
“2025 is certainly looking exciting for us. We have a host of new products on the horizon, plus even more software integrations being lined up [more will be revealed in the near future], so it’s certainly an exciting time to be a Eureka customer.”
“And now that we have our new office, we’d love more of our customers to come by to visit our Irish team!”
“We know the Irish market and road haulage operators best, so we will continue to run operations here with our customers’ best interests at heart.”
Finally, what are the key messages you’d like to share with the Eureka customers?
“Our overall goals are unchanged. Our dedication to continued product development and in-house customer support will always be our main priority, as well as always actioning what we believe is best for our customers.”
“Everyone here is so passionate about the success of haulage businesses in Ireland, it’s what motivates us every day, and we are looking forward to sharing the journey with our customers for the long haul.”